This place is amazing! They took care of me in not only a timely manner, but also in a very professional way! I took my car in for a fender bender on my rear bumper, but decided to get my front redone as well. Not only did they do an amazing job, they replaced brackets I didn't know I was missing. In addition to fixing my 10 year old Audi to factory condition, they cleaned not just the out side, but the inside of my car as well!!! All in all I'll say they are hands down the best shop I've been to. Moving forward with any Audi I own, I will definitely be taking my business to McDonald. PS. One thing I forgot to mention. When I picked up my car, I told them about the rental issue I had with Progressive. Michael Arellano, apologized for the experience even though he had nothing to do with it. Then assured me he would speak to progressive about the issue to make sure future customers don't have the same experience.
Crowded at the end of month and rescheduled for April. Business is booming.
The McDonald Collision Center stands behind their work! I got the windows on my new Mazda tinted and noticed a couple minor scratches in the film, just noticeable enough to bother me. After giving it a few days to see if they’d clear up after the film cured, I decided to call about it and spoke with Will Onorato. He had me in first thing the next morning and got my car back to me by lunch, with the tint replaced and completely flawless!
Wanted to share a quick thanks to Eric Christopherson, and ensure he gets some extra recognition today from the Company. I met with Eric on a Saturday to grab my kids seats from my Allroad. He was super welcoming on the phone, and had a genuine tone to help. When I arrived he took the time to walk me personally to my car. Of course, I had several questions and concerns about the next steps in this process. He not only gave me his professional opinion on what I can expect, but also communicated to me on a personal level and shared his advice on the situation. I needed it, and am super thankful he took the time to do so. Unfortunately, its not often you get such a high level of customer service in any industry, especially on a Saturday. But when I do, I always feel compelled to share with the owners of the business. In the brief period I spent with Eric, I am confident he is a huge asset to your business. Please extend my thanks to Eric:) To those contemplating where to take their car, this is my second experience with McDonald. Not only are they truly an exception repair shop, they are an equally exceptional business with a clear understanding of customer service.
I always feel as if my business matters here.
Excellent customer service and great workmanship! Easy to use and very friendly.